How to reset to Blackberry Factory settings
For BlackBerry Desktop Manager 4.7 to 5.0.1 and BlackBerry Desktop Software 6.0 On 32-bit Windows XP, Windows Vista, and Windows 7: 1. On the computer, click Start > Programs > Accessories > Command Prompt. (Note: Windows Vista and 7, right-click and select Run As Administrator.) 2. Type cd C:\Program Files\Common Files\Research In Motion\Apploader and press Enter. 3. Type loader.exe /resettofactory and press Enter. On 64-bit Windows XP, Windows Vista, and Windows 7: 1. On the computer, click Start > Programs > Accessories > Command Prompt. (Note: For Windows Vista and 7, right-click and select Run As Administrator.) 2. Type cd C:\Program Files (x86)\Common Files\Research In Motion\Apploader and pressEnter. 3. Type loader.exe /resettofactory and press Enter. Or To access the Support Tools feature of BlackBerry Desktop Software, click on the Help button labeled with a question mark, then move the mouse over Support resources, and then click on S